The philosophical, strategic and standard dimensions of total quality management

  • Mahfoudh H. Al-Sawaf Department of Management and Economics, University of Nawroz, Kurdistan Region of Iraq

Abstract

The lack of a specific and clear definition of TQM as a reason for the failure of many of its programs during implementation. To succeed, these programs require the use of a conceptual approach to total quality management in line with their own applications. This approach focuses on the three main dimensions of TQM: the philosophical dimension, the strategic dimension and the standard dimension, which must be emphasized at different levels of the administrative ladder and to varying degrees. Therefore, the most comprehensive quality management programs have failed because of the inability of organizations to adopt one or more of these dimensions fully This paper suggested that all dimensions must work in a harmonious manner to lead to the success of TQM.

References

1. الصواف، محفوظ حمدون (2006) متطلبات اقامة نظام كلف الجودة في الصناعات النسيجية، دراسة حالة في مصنع الغزل والنسيج في الموصل، مجلة تنمية الرافدين، المجلد 49l84، ص ص 65-43.
2-Black, S. A. and Porter,L. J. (1996),"Identification of the critical factors of TQM". Decision Sciences Vol. 27 No. 1. pp. 1_21.
3-Capezio, P. and Morehouse,D. (1993). Taking the Mystery out of TQM: A Practical Guide to Total Quality Management, career Press, Hawthorne,NJ.
4-Crosby,P. B. ,Quality is Free(1979),McGraw-Hill, New Yory
5-Deming, W. Edward, (1986), Out of Crises,Cambridge University Press.
6-Dullish, I. R. , Frick, M. K. and Wolring, J. (1994), "Early steps on the road to quality at Quaker chemical", National productivity Review, Vol. 13 No. 2,pp. 233-43.
7-Edit, C. M. (1992),"Applying quality to R&D means learn as you go " , Research & Technology Management, Vol. 35 No. 4. pp. 24-31.
8-Feigenbaum, A. V. , (1991),Total Quality Control, McGraw-Hill, New York.
9-Garvin, D. A (1984). "What does product quality really mean?" solan management Review, Vol. 26 No. 1, pp. 25-43.
10-Hackman, J. R. and Wageman, R. (1995), "Total quality management: empirical, conceptual, and practical issues" Administration Science Quarter ly, Vol, 40 No. 2. pp 309-342.
11-Harai. O. (1993), "The eleventh reason why TQM doesn't` t work" Management Review, Vol. 82. No. 5,pp 31-36.
12-Ishikawa,(1985),What is Total Quality Control, The Japanese Way, Prentice-Hall, Englewood Cliffs, USA.
13-Juran, J. M. (1988), " Managing for Quality", Journal for Quality and Participation, Vol. 11 N. 1. PP 35-38.
14-Krisnan, R. R. , Shani, A. B. , Grant, R. M. and Baer, R. (1993),"In search of Quality Improvement: Problems of Design and Implementation". Academy of Management Executive, Vol. 7 No. 4. PP7-19.
15-Kuei, C. H. and Madu, C. N. (1993), "Managers Perceptions of Factors Associated with Quality Dimensions of the Different Types of Firms". Quality Management Journal, Vol. 2 No. 3, PP 67-80.
16-Marsah, S. A. (1993), "The Key to TQM Impact and World – Class Competitiveness", Quality, Vol. 32 No. 9. PP37-39.
17-Mehra, S, Hoffiman, J. M. Siras, D. (2001), TQM as Management Strategy for the Next Millenia, International Journal of Operation and Production Management, Vol. 21. Iss:5 PP 858-876.
18-Nkechil, E. (2012), Quality Improvement in Global Competitive Marketplace—Success Story from Nigeria, Vol. 5. No. 1.
19-Reeves, C. A. and Bednar, D. A. (1994) " Defining Quality: Alternative and Implementation". Academy of Management Review. Vol. 19. No. 3. PP 419-445.
20- Sajjad, F. & Amjad, S. (2012), Role of Benchmarking in Total Quality: Case of Telecom Services Sectors of Pakistan, Business Management Dynamic, Vol. 1 No. 8. P 34.
22-Sitkin, N. Sutcliffe, K. M. and Schroeder, R. G (1994)," Distinguishing Control from Learning in Total Quality Management a Contingency Perspective" Academy of Management Review. Vol. 19. No. 3. PP 537-564.
23-Talib, f. Rahman, Z. , Qureshi, M. N. (2010), the Relationship Between Quality Management and Performance in the Service Industry, A Teoreticl Model. International Journal Business, Management and Social Seiences, Vol. 21. Iss: 5 PP 858- 876.
24- Tamimi, N. Sebastianelli. R. (1996)," How Firm Define and Measure Quality?" Production and Inventory Management Journal, Vol. 37 No. 3. PP 34-39.
25- Townsend, P. L. and Gebhardt , J. E. (1992), Quality in Action: 93 Lessons in Leadership, Participation, and Measurement. John Wiley & Sons, New York. NY.
Published
2019-02-24
How to Cite
AL-SAWAF, Mahfoudh H.. The philosophical, strategic and standard dimensions of total quality management. Academic Journal of Nawroz University, [S.l.], v. 8, n. 1, p. 59-66, feb. 2019. ISSN 2520-789X. Available at: <http://journals.nawroz.edu.krd/index.php/ajnu/article/view/308>. Date accessed: 24 may 2019. doi: https://doi.org/10.25007/ajnu.v8n1a308.
Section
Articles