@article{Hussien_Zubair_Abdullah_2017, title={The Effects Of Some Internal Factors Related To The Bank On The Satisfaction Of The Banking Customer . An Analysis Of The Opinions Of A Sample Of Customers Dealing With Some Commercial Banks In Dohuk Governorate}, volume={6}, url={https://journals.nawroz.edu.krd/index.php/ajnu/article/view/11}, DOI={10.25007/ajnu.v6n1a11}, abstractNote={<p>This study aims to analyze some internal factors relating to the bank and acting on customer satisfaction , was chosen as the customer satisfaction as a depended  variable and a number of independent variables affecting them and of ( the location of the bank , the price of banking services , marketing culture , the physical environment ) and has been the relationship between the variables analysis based on form of a questionnaire distributed to a number of dealers customers with some banks in the province of Dohuk , Has been getting 40 form valid for statistical analysis , the study found , according to answers customers to the banks when they decide the price of banking services do not take into consideration the physical customers circumstances , have the majority of customers the bank of the lack of a private parking and they do not possess the devices and modern advanced technologies at places suffered of service, In addition, customers prefer to deal with bank employees enjoy a neat appearance and good reputation, and found through the results of the statistical analysis that there is a negative impact between Banking price and customer satisfaction of any rise in commissions and interest and fees charged by the bank on the services provided by the affects adversely on the customer’s satisfaction, while a good selection of the bank site and provide a marketing culture and physical environment have a positive impact on customer satisfaction that.</p>}, number={1}, journal={Academic Journal of Nawroz University}, author={Hussien, Ibrahim M. and Zubair, Nawzad R. and Abdullah, Basam A.}, year={2017}, month={Aug.}, pages={38–55} }