Ali, A. M., S. A. Mohammad, and D. K. Ramadhan. “EVALUATING HOTEL SERVICE QUALITY: AN EXPLORATORY STUDY ON THE 4 AND 5 STAR HOTELS IN ERBIL AND DUHOK IN KURDISTAN-IRAQ”. Academic Journal of Nawroz University, vol. 9, no. 1, Feb. 2020, pp. 121-33, doi:10.25007/ajnu.v9n1a555.