Comprehensive Survey for Designing and Implementing Web-based Tourist Resorts and Places Management Systems


  • Abdulmajeed Adil Yazdeen ITM Dept., Technical College of Administration, Duhok Polytechnic University, Duhok, Iraq
  • Subhi R. M. Zeebaree Energy Eng. Dept., Technical College of Engineering, Duhok Polytechnic University, Duhok, Iraq



KEYWORDS: Tourism, Tourism Management System, Website Management, Tourism management enhancement, Management


Recently, development an efficient Tourism Management System (TMS), become an important issue in tourism toward industry. Internet act one of most common role in popularity information and data to the tourists by uploaded this information include the tourism places, distance through the World Wide Web.  Tourism Management System can be understanding as a complete tourist fully integrated tourism web site. Such website or web application covers all the areas required, in order to display and view wide range of information for one place, to rapid serve connection between manager of place with tourism. It is the process of defining the purpose, vision, and goals of an organization, formulating policies and plans, and then allocating resources to execute the policies and plans, projects, and programs developed to meet those objectives. The major goal of these projects is for better giving a confederacy in managing, logging and logout, complaints and reports. Through the cultural consumption of visitors, tourism types have played a significant influence in the development of regional and local economies. An intangible purpose to build and promote cities and nations through promotion is addressed by a creative tourist system from a new paradigm. Economic, social, political, and cultural factors have all increased their regard for originality and inventiveness as a result of this development. The study attempts to clarifies and displayed various types of systems used by various tourism authorities had a positive possible effect on their operations by making tasks easier for their employees. Furthermore, the study discusses the main differences of these studies by comparing between some of these studies in order to gain the base benefices when new researcher want to make new TMS.



Download data is not yet available.


High-quality journal articles having an impact factor were analyzed in this study. The spread of the many types of location-based recommendation apps. Our recommendation focusses on better enhancement and optimization for these studies and papers. In [27], authors used java agent development framework and implement it just for two scenarios involving 100 customers. Our recommendation is using these scenarios in another agent plus, more scenarios and more customer for giving good references for this study. In [28], they focused on hotel website management and the manager of these hotel, we recommend the study is focused for many tourism locations such as coffee-shop and religion and to deal with government for better overcome study. Such as [31], same issues they develop costumer services website for hotel and regard other locations. The authors must develop website or cross platform application that serve different places and sector. To using this system and make it scalable system in we recommend [39], for cloud and cross platform applications. besides, using multi language in order to reach multi culture and people. Finally, we recommend that using the system development methodology uses PHP and Css and Flatter and python MySQL with the Rapid Application Development (RAD) approach and uses the Unified Modeling Language (UML) which is a tool for system description and design.


Research on tourism is the focus of this study. The past five years' worth of articles were scrutinized. The research focused on 21 publications published between 2016 and 2022 in specifically. Researchers will benefit from this study's findings. It is possible to think of the Tourism Management System as a fully integrated tourism website. Such website or web application covers all the areas required, in order to display and view wide range of information for one place. The mass of information and data exchange between tourism and websites or manager of local places could be challenge for this sector of life. What conclude from this review is that, this industry faces multi outside and inside effect, in order to reflect economy and down or fail TMS. In this review paper we investigate some of important and base issues that could be facing TMS, such as places the information and data, manager and services presented to tourism, demand of tourism which it must satisfied from manager and costumer. Finally, good TMS support local or global passive may income for government or even investment so, giving enhance or creating new model become urgent demand for this industry.


I Gusti Ngurah Putra Arijaya1 IMAP, I Made Agus Wirawan3. Usability Testing in Tourism Object Management System. 2019.

World Tourism Organzation (UNWTO). UNWTO. Annual report 2015. Spain: UNWTO; 2016.

Baniyai, Maria and Glover, Troy D. (2012) Evaluating Research Methods in Travel Blogs. Journal of Travel Research. V. 51, n.3, p. 267-277

Jia, Z. and D. Li (2016). An Application of Knowledge Management System for Tourism Regions. 2016 8th International Conference on Computational Intelligence and Communication Networks (CICN): 375-379.

Chan, I. C. C., et al. (2021). "Website design in tourism and hospitality: A multilevel review." International Journal of Tourism Research 23(5): 805-815

ACAR*, Ö. F. (2021). "A CONCEPTUAL STUDY ON WEB-BASED MARKETING TOOLS IN THE TOURISM INDUSTRY." European Journal of Digital Economy Research 2(1).

Gregurec, I.; Tomiˇci´c Furjan, M.; Tomiˇci´c-Pupek, K. The impact of COVID-19 on sustainable business models in SMEs. Sustainability 2021, 13, 1098.

M.-S. Viñan-Ludeña, “A Systematic Literature Review on Social Media Analytics and Smart Tourism,” Springer, Cham, 2019, pp. 357–374.

M. Trunfio and M. Della Lucia, “Engaging Destination Stakeholders in the Digital Era: The Best Practice of Italian Regional DMOs,” J. Hosp. Tour. Res., vol. 43, no. 3, pp. 349–373, Mar. 2019.

Pencarelli, T. (2019). "The digital revolution in the travel and tourism industry." Information Technology & Tourism 22(3): 455-476.

Akadiri, S. S., et al. (2018). "Examining the causal impacts of tourism, globalization, economic growth and carbon emissions in tourism island territories: bootstrap panel Granger causality analysis." Current Issues in Tourism 23(4): 470-484.

Lidia Andrades FD. Tourism Management. 2015.

jia Z. Designing a Tourism Information System with emphasis to Purba Medinipur. 2021.

Visadsoontornsakul P. E-Framework for Tourism Product Scoring. 2020.

Guo, S. S. and Y. Y. Wu (2014). "Design and Implementation of Tourism Management Information System." Advanced Materials Research 971-973: 1916-1919.

Ma Lei. Self-service travel system based on intelligent solution[J]. Journal of Computer Systems,26(03,57-62(2017).(in Chinese).

Li Qingxi, Chen Yineng, Lin Mei, et al. Research and Design of Intelligent Interpretation System for Smart Tourism[J]. Internet of Things Technology, 7(5), 80-81(2017).(in Chinese).

Zhang Zhanzhao. Application of the weighted excavation algorithm in the recommendation system of Zhihui Travel Spots[J]. Digital Technology and Applications, 168-168(2017).

Xuefei Gui* Wuhan Donghu University, W. H., 430200 China (2021). "Tourism Management System Based on mobile Internet."

Nikhitha Pulmamidi, R. A., Uma Maheswari V (2021). "Intelligent Travel Route Suggestion System Based on Pattern of Travel And Difficulties." Vardhaman College of Engineering, Hyderabad, Telangana, India.

Wu, D. C., et al. (2018). "Developing a Web-based regional tourism satellite account (TSA) information system." Tourism Economics 25(1): 67-84.

Alves, J., et al. (2022). "Benchmarking of Technological Platforms for Accessible Tourism: A Study Resulting in an Innovative Solution—[email protected]" Applied Sciences 12(8).

Ruiz Palacios, M. A., et al. (2021). "Analysis of Tourist Systems Predictive Models Applied to Growing Sun and Beach Tourist Destination." Sustainability 13(2).

Sureshan, S. (July 19, 2021). "Beginner’s Guide to Cloud based Tourism Management System." 2.

Turtureanu, A.-G., et al. (2022). "A Projection Approach of Tourist Circulation under Conditions of Uncertainty." Sustainability 14(4).

Pierdicca, R., et al. (2019). "eTourism: ICT and its role for tourism management." Journal of Hospitality and Tourism Technology 10(1): 90-106.

Hassannia, R., et al. (2019). "Web-Based Recommendation System for Smart Tourism: Multiagent Technology." Sustainability 11(2).

Roeshartono Roespinoedji, Y. M., Muhammad Rozahi Istambul (January 2019). "How the hotel website management influence hotel supply chain management and tourism industry? A case of Malaysian." 13.

Chkalova, O., et al. (2019). "Innovative mechanism for local tourism system management: a case study." Entrepreneurship and Sustainability Issues 6(4): 2052-2067.

Yuexin Luo, H. L., Yuming Huang, Wei Huang (2019). "The Impact of Interactivity of Online Tourism Websites on Customer Satisfaction." 978-1-7281-1941-0/19/$31.00 ©2019 IEEE.

Le, V. H., et al. (2020). "Development and validation of a scale measuring hotel website service quality (HWebSQ)." Tourism Management Perspectives 35.

Najmeh Gharibi*, S. M. M. R., Mahshid Nasouti (2020). "Tourists’ E-loyalty to a destination website: a case of an Iranian tourism website." Int. J. Tourism Policy, Vol. 10, No. 1, 2020.

Muhammad Syaifullah Mahfudz, Z. A., Eva Khudzaeva (2020). "Development of Web-Based Spatial Information System Tourism Industry Event Distribution (Case Study)." Applied Information Systems and Management (AISM) 3.

Mango, J., et al. (2020). "Web-based GIS for managing and promoting tourism in sub-Saharan Africa." Current Issues in Tourism 24(2): 211-227.

Afnarius, S., et al. (2020). "Developing Web-Based and Mobile-Based GIS for Places of Worship Information to Support Halal Tourism: A Case Study in Bukittinggi, Indonesia." ISPRS International Journal of Geo-Information 9(1).

A D Supriatna*, D. T., D Kurniadi and R Cahyana (2021). "Web-based geographic information system for mapping religious tourism object." The 5th Annual Applied Science and Engineering Conference (AASEC 2020).

Rabadán-Martín, I., et al. (2019). "Facing new challenges in rural tourism: signaling quality via website." Information Technology & Tourism 21(4): 559-576.

Saba Alnusairat1, R. E., Mohd Shukri Ab Yajid3, Johar MGM4, Ali Khatibi5 (2021). "INFORMATION SYSTEM, GEOGRAPHY, INFORMATION MANAGEMENT SYSTEM AND TOURISM PLANNING: A GEOGRAPHICAL PERSPECTIVE FROM MALAYSIA." PalArch’s Journal of Vertebrate Palaeontology, 18, 2 (2021).

Ma, S., et al. (2017). Developing a Creative Travel Management System Based on Software Reuse and Abstraction Techniques. 2017 IEEE 41st Annual Computer Software and Applications Conference (COMPSAC): 419-424.

Dunets, A. N., et al. (2019). "Selection of strategic priorities for sustainable development of tourism in a mountain region: concentration of tourist infrastructure or nature-oriented tourism." Entrepreneurship and Sustainability Issues 7(2): 1217-1229.

Hala Almaimoni, N. A., Fatima Asiry, Safa Aldossary, Mutasem Alsmadi, Ibrahim Al-Marashdeh, Usama A Badawi, Muneerah Alshabanah And Daniah Alrajhi (2018). "Developing and Implementing WEB-based Online Destination Information Management System for Tourism." International Journal of Applied Engineering Research ISSN 0973-4562 13.

Kádár, B. and M. Gede (2021). "Tourism flows in large-scale destination systems." Annals of Tourism Research 87.

Khan, A., et al. (2020). "Tourism and Development in Developing Economies: A Policy Implication Perspective." Sustainability 12(4).



How to Cite

Adil Yazdeen, A., & R. M. Zeebaree , S. (2022). Comprehensive Survey for Designing and Implementing Web-based Tourist Resorts and Places Management Systems. Academic Journal of Nawroz University, 11(3), 113–132.




Most read articles by the same author(s)