Diagnosing the Level of Application of Automation of Organizational Processes and its Dimensions in the Ministry of Higher Education and Scientific Research

Authors

  • Zaid Hussein Ali Blani University of Duhok, College of Administration and Economics, Department of Business Administration, Duhok, Kurdistan-Iraq
  • Sinan Qasim Hussein Department of Business Administration, College of Administration and Economics, University of Dohuk, Dohuk, Kurdistan Region, Iraq

DOI:

https://doi.org/10.25007/ajnu.v12n4a1727

Abstract

The current research aims to reveal the level of application of automation of organizational processes and its dimensions represented by: (interoperability, virtual representation, decentralization, timely response, service orientation, modularity) by surveying the opinions of a sample of leaders in the office of the Ministry of Higher Education and Scientific Research for the government The Kurdistan Region of Iraq, in light of the ongoing and tremendously increasing technological developments and in light of the desire of organizations and governments to accelerate the completion of their jobs and activities, reduce time, and get rid of routine and repetitive activities, a sample of (41) leaders in the ministry under study was selected regarding the research variable and its sub-dimensions. Through an electronic questionnaire form, the data of which was analyzed using (Statistical Package for the Social Sciences - SPSS/V26). The results of the research revealed that automation of organizational processes is being applied to a moderate degree in the Ministry of Higher Education and Scientific Research, which reflects somewhat positive attitudes on the part of the individuals in the research sample regarding increasing interest in automation in the activities and processes of the ministry under investigation and performing tasks in an automated and automated manner. The results also indicated that There is high agreement on the dimensions of (interoperability) and (modularity), which indicates the importance of these two dimensions from the point of view of leaders in the ministry under study. The research presented a number of proposals, the most important of which is that the ministry under study should provide the necessary infrastructure to implement the automation of organizational processes, through Increasing interest in providing modern computers, programs and applications necessary to implement this approach and supporting its activities and functions, and also involving leaders in the ministry under study in training courses in the field of automation and spreading the culture of applying automation of organizational processes in the ministry through seminars, workshops, lectures and scientific conferences to address the importance of This approach and the benefits achieved as a result of its use and application in their field of work and functions. The current research includes four axes, the first is devoted to the research methodology, the second addresses the theoretical framework, while the third axis presents the field aspect, and in the fourth axis the conclusions and proposals are presented.

Downloads

Download data is not yet available.

References

قائمة المصادر:

A. Scientific Theses & Dissertations:

Fernandes, João, (2020), Interoperability Between Health Information Systems in the Hospital Context, Master's Thesis, Iscte Business School, University Institute of Lisbon, Iscte, Portugal.

Van Der Holst, T.G.M., (2021), Turning data into Value: Determining which Intelligent Process Automation Technologies can be used to Automate the Process of Ordering Packaging at Company X, Master's Thesis, University of Twente, Enscheda, Netherlands.

Birkeland, Martin, (2017), Evaluation of the Potential for Automation and Robot Technology with Focus on Condition Monitoring on Static Systems for Topside offshore Facilities, Master's Thesis, Faculty of Science and Technology, University of Stavanger, Norway.

Kokina, Julia & Blanchette, Shay, (2019), Early Evidence of Digital labor in Accounting: Innovation with Robotic Process Automation, International Journal of Accounting Information Systems, Volume (35).

Hιzιroḡlu, Zeynep Hikmet, (2020), An Empirical Study on Robotic Process Automation Implementation: A case study on MetLife Investment Management Client Services Group, PHD Dissertation, University of Wales Trinity Saint David, UK.

Juntunen, Katriina, (2018), Influence of Contextual Factors on the Adoption Process of Robotic Process Automation (RPA): Case Study at Stora Enso Finance Delivery, Master's Thesis, Faculty of Science and Technology, Uppsala University, Uppsala, Sweden.

Taşdoğan, Mehmet Emre, (2020), Implementation of Robotic Process Automation (RPA): A Qualitative Case Study into the Way Organizational Actors Give and Make Sense of the Implementation Process, Master's Thesis, Faculty of Behavioral, Management and Social Studies (BMS), University of Twente, Enscheda, Netherlands.

Wentzky, Edwin Chase, (2020), The Role of Automation Perceptions in Manufacturing Strategy, Master’s Thesis, The Graduate School of Clemson University, Clemson, USA.

Öhlund, Sten-Erik, (2017), Interoperability Capability to Interoperate in a Shared Work Practice Using Information Infrastructures, Master's Thesis, Department of Management and Engineering, Linköping University, Linköping, Sweden.

Xia, Tian, (2016), Research on Virtualization Technology for Real-time Reconfigurable Systems, PHD Dissertation, University of Bretagne Loire, Rennes, France.

Shirinbab, Sogand, (2019), Performance Implications of Virtualization, PHD Dissertation, Department of Computer Science and Engineering, Blekinge Institute of Technology, Sweden.

Platero, L. A., Garrido, (2019), Virtualization Techniques for Memory Resource Exploitation, PHD Dissertation, Universitat Politècnica de Catalunya, Barcelona, Spain.

Mahjani, Arash, (2015), Security Issues of Virtualization in Cloud Computing Environments, Master's Thesis, Luleå University of Technology, Luleå, Sweden.

Gyaase, P. O. K., (2014), Re-Engineering Governance: E-Government as a Tool for Decentralization; Ghana as a Case Study, PHD Dissertation, Department of Electronic Systems, Aalborg University, Denmark.

Al-Hamarneh, Ghassan, (2019), The Impact of Total Just In Time on Services Quality of Private Hospitals, Master's Thesis, Middle East University, Amman, Jordan.

Khan, H., Ali, F., Alshehri, Y. & Nazir, Sh., (2022), Towards Enhancing the Capability of IoT Applications by Utilizing Cloud Computing Concept, Hindawi Wireless Communications and Mobile Computing Journal, Volume (2022).

Joiner, Laura, (2016), Customer Service Orientation and Service Behavior, PHD Dissertation, The Faculty of the Department of Psychology, University of Houston, Houston, Texas, USA.

B. Journals:

Eisinga, R.; Te Grotenhuis, M.; and Pelzer, B. 2012, The reliability of two-item scale: Pearson, Cronbach or Spearman - Brown?, International Journal of Public Health, Volume (58), No. (4).

Balasundaram, Sathiyaseelan & Venkatagiri, Sirish, (2020), A Structured Approach to Implementing Robotic Process Automation in HR, Third National Conference on Computational Intelligence (NCCI 2019), Journal of Physics: Conference Series, Volume (1427).

Butera, Federico, (2015), Automation: Organizational Studies, International Encyclopedia of the Social & Behavioral Sciences, Volume (2).

Kurek, Dorota, (2021), Use of Modern IT Solutions in the HRM Activities: Process Automation and Digital Employer Branding, European Research Studies Journal, Volume (24), Special Issue (1).

Mendling, J., Decker, G., Hull, R., Reijers, H., & Weber, I., (2018), How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?, Communications of the Association for Information Systems, Volume (43).

Brown, P., Ly, T., Pham, H. & Sivabalan, P., (2020), Automation and Management Control in Dynamic Environments: Managing Organizational Flexibility and Energy Efficiency in Service Sectors, The British Accounting Review, Volume (52), Issue (2).

Pereira, M., Oliveira, M., Vieira, A., Lima, R. & Paes, L., (2018), The Gamification as a Tool to Increase Employee Skills through Interactive Work Instructions Training, Procedia Computer Science, Volume (138).

Santagati, M. E., Baraldi, S. B. & Zan, L., (2020), Understanding Decentralization: deconcentration and devolution processes in the French and Italian Cultural Sectors, Institutional Research Information System, Volume (33), Issue (4).

Åkesson, M., Skålén, P. & Edvardsson, B., (2008), E‐government and Service Orientation: Gaps between Theory and Practice, International Journal of Public Sector Management, Volume (21), No. (1).

Jammes, Francois & Smit, Harm, (2005), Service-Oriented Paradigms in Industrial Automation, IEEE Transactions on Industrial Informatics, Volume (1), No. (1).

Naik, H., Fritzsche, A. & Moeslein, K., (2021), Modularity in Making: Simplifying Solution Space for User Innovation, R&D Management, Volume (51), No. (1).

Sun, H., Ha, W., The, W. & Huang, J., (2017), A Case Study on Implementing Modularity in Software Development, Journal of Computer Information Systems, Volume (57), Issue (2).

C.Conferences:

Choi, D., R’bigui, H. & Cho, CH., (2021), Robotic Process Automation Implementation Challenges, Edited by Pattnaik, P. K., Sain, M., Al-Absi, A. & Kumar, P., Proceedings of International Conference on Smart Computing and Cyber Security: Strategic Foresight, Security Challenges and Innovation (SMARTCYBER 2020), Springer Nature Singapore Pte Ltd, Gateway East, Singapore.

Mario, H., Tobias, p. & Boris, O., (2016), Design Principles for Industry 4.0 Scenarios, 49th Hawaii International Conference on System Sciences (HICSS), 05-08 January, Koloa, HI, USA,

D. Books:

Schroeder, R. G., (2007), Operations Management, McGraw-Hill, New York, USA.

Dey, Chanchal & Kumar, Sunit, (2020), Industrial Automation Technologies, Taylor & Francis Group LLC, Oxon, England.

González, R., Yacchirema, DC., Julián, M., Palau, CE., (2019), Interoperability in IOT, Handbook of Research on Big Data and the IOT, IGI Global,

Universitat Politècnica de València, Espain.

Downloads

Published

2023-12-18

How to Cite

Hussein Ali Blani, Z., & Qasim Hussein, S. (2023). Diagnosing the Level of Application of Automation of Organizational Processes and its Dimensions in the Ministry of Higher Education and Scientific Research. Academic Journal of Nawroz University, 12(4), 1110–1128. https://doi.org/10.25007/ajnu.v12n4a1727

Issue

Vol. 12 No. 4 (2023)

Section

Articles

License

Copyright (c) 2023 Academic Journal of Nawroz University

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Authors retain copyright

The use of a Creative Commons License enables authors/editors to retain copyright to their work. Publications can be reused and redistributed as long as the original author is correctly attributed.

 

  1. Copyright

 

  1. The researcher(s), whether a single or joint research paper, must sell and transfer to the publisher (the Academic Journal of Nawroz University) through all the duration of the publication which starts from the date of entering this Agreement into force, the exclusive rights of the research paper/article. These rights include the translation, reuse of papers/articles, transmit or distribute, or use the material or parts(s) contained therein to be published in scientific, academic, technical, professional journals or any other periodicals including any other works derived from them, all over the world, in English and Arabic, whether in print or in electronic edition of such journals and periodicals in all types of media or formats now or that may exist in the future. Rights also include giving license (or granting permission) to a third party to use the materials and any other works derived from them and publish them in such journals and periodicals all over the world. Transfer right under this Agreement includes the right to modify such materials to be used with computer systems and software, or to reproduce or publish it in e-formats and also to incorporate them into retrieval systems.

 

  1. Reproduction, reference, transmission, distribution or any other use of the content, or any parts of the subjects included in that content in any manner permitted by this Agreement, must be accompanied by mentioning the source which is (the Academic Journal of Nawroz University) and the publisher in addition to the title of the article, the name of the author (or co-authors), journal’s name, volume or issue, publisher's copyright, and publication year.

 

  1. The Academic Journal of Nawroz University reserves all rights to publish research papers/articles issued under a “Creative Commons License (CC BY-NC-ND 4.0) which permits unrestricted use, distribution, and reproduction of the paper/article by any means, provided that the original work is correctly cited.

 

  1. Reservation of Rights

The researcher(s) preserves all intellectual property rights (except for the one transferred to the publisher under this Agreement).

  1. Researcher’s guarantee

The researcher(s) hereby guarantees that the content of the paper/article is original. It has been submitted only to the Academic Journal of Nawroz University and has not been previously published by any other party.

In the event that the paper/article is written jointly with other researchers, the researcher guarantees that he/she has informed the other co-authors about the terms of this agreement, as well as obtaining their signature or written permission to sign on their behalf.

The author further guarantees:

  • The research paper/article does not contain any defamatory statements or illegal comments.
  • The research paper/article does not violate other's rights (including but not limited to copyright, patent, and trademark rights).

This research paper/article does not contain any facts or instructions that could cause damages or harm to others, and publishing it does not lead to disclosure of any confidential information.