Total quality management as an input to face domestic policies and conflicts in the business environment
DOI:
https://doi.org/10.25007/ajnu.v7n1a158Keywords:
Management, quality, internal conflicts, business environment and industrial organizationsAbstract
The aim of this research is to highlight the internal politics in the organization as a game plays by everybody, but nobody talks about it. It is one of the most underemphasized but over practiced barriers to organizational performance that exists the root causes of internal practice are person insecurity. Self-interest, a hunger of power, ambitions .In other word, the root cause of internal politics is human nature. Total quality management attempts to introduce a method to reduce the negative influence of internal politics. One of the fundamental cornerstones of total quality management is unity of purpose. This means that all employees at all levels understand the vision and are united in their efforts to accomplish it.
Downloads
References
1- حمادات،محمد حسن،(2007) وظائف وقضايا معاصرة في الادارة التربوية : التوتر،الازمات،الصراع،التغير، الوقت، التنمية الادارية، ادارة الجودة الشاملة، الطبقة الاولى،دار للنشر والتوزيع، اربد،الاردن.
2- الخطيب، احمد، معامية، عادل سالم (2009)،الادارة الحديثة،تطورات وستراتيجيات ونماذج حديثة، الطبعة الاولى،عالم المكتب الحديث >
3- العطية، ماجدة،(2003)،سلوك المنظمة، الفرد والجماعة، الطبعة الاولى، دار الشروق للنشر والتوزيع، عمان، الاردن.
4- مجدي، احمد بيومي ومحمد،السيد لطفي (2009)، الكفاءة التنظيمية والسلوك الانتاجي،مدخل علم الاجتماع الصناعي، دار المعرفة الجامعية، الاسكندرية . مصر.
5- الملحم، ابراهيم علي،(2008)، علم الادارة وروادها في العالم، سيرة ذاتية وسهامات علية وعملية،بحوث ودراسات : الريادة، المملكة العربية لسعودية .
ثانياً : المصادر الاجنبية
1. Alan، R.، Gitelson، Robert.Dudley. And Melvin، J.،Dubnick، (1993) American Government، Boston Houghton. Mifflin.
2. Goetschs.L .D.،(2006) Quality Management، Introduction، Total Quality Management for Production، Processing، and Services، Pearson Education، lnc. New Gersy.pp1. 813
3. Hellriege، L. D. and John. (2011)، Organizational Behavior، South. Western. Cen gage Learning.
4. Pondy، L.، (1980)، Organizational Conflict : Concept sand & Models، Administrative Science.
5. Robbins، S. (2012)، Organizational Behavior، PE. U.S.A .pp15. 16.
6. Samuel. Bacharach، J. Lawler، (1981)،Bargaining، Power، Tactics، and Outcome.Jossy. Bass.
7. Tomas، K. W.، (1977)، Conflict and Conflict Management، Academy of Management Review 2
Downloads
Published
How to Cite
Issue
Section
License
Authors retain copyright
The use of a Creative Commons License enables authors/editors to retain copyright to their work. Publications can be reused and redistributed as long as the original author is correctly attributed.
- Copyright
- The researcher(s), whether a single or joint research paper, must sell and transfer to the publisher (the Academic Journal of Nawroz University) through all the duration of the publication which starts from the date of entering this Agreement into force, the exclusive rights of the research paper/article. These rights include the translation, reuse of papers/articles, transmit or distribute, or use the material or parts(s) contained therein to be published in scientific, academic, technical, professional journals or any other periodicals including any other works derived from them, all over the world, in English and Arabic, whether in print or in electronic edition of such journals and periodicals in all types of media or formats now or that may exist in the future. Rights also include giving license (or granting permission) to a third party to use the materials and any other works derived from them and publish them in such journals and periodicals all over the world. Transfer right under this Agreement includes the right to modify such materials to be used with computer systems and software, or to reproduce or publish it in e-formats and also to incorporate them into retrieval systems.
- Reproduction, reference, transmission, distribution or any other use of the content, or any parts of the subjects included in that content in any manner permitted by this Agreement, must be accompanied by mentioning the source which is (the Academic Journal of Nawroz University) and the publisher in addition to the title of the article, the name of the author (or co-authors), journal’s name, volume or issue, publisher's copyright, and publication year.
- The Academic Journal of Nawroz University reserves all rights to publish research papers/articles issued under a “Creative Commons License (CC BY-NC-ND 4.0) which permits unrestricted use, distribution, and reproduction of the paper/article by any means, provided that the original work is correctly cited.
- Reservation of Rights
The researcher(s) preserves all intellectual property rights (except for the one transferred to the publisher under this Agreement).
- Researcher’s guarantee
The researcher(s) hereby guarantees that the content of the paper/article is original. It has been submitted only to the Academic Journal of Nawroz University and has not been previously published by any other party.
In the event that the paper/article is written jointly with other researchers, the researcher guarantees that he/she has informed the other co-authors about the terms of this agreement, as well as obtaining their signature or written permission to sign on their behalf.
The author further guarantees:
- The research paper/article does not contain any defamatory statements or illegal comments.
- The research paper/article does not violate other's rights (including but not limited to copyright, patent, and trademark rights).
This research paper/article does not contain any facts or instructions that could cause damages or harm to others, and publishing it does not lead to disclosure of any confidential information.
