The reality of digital marketing tools in tourism organizations: A study of the opinions of hotel managers in the Kurdistan Region of Iraq
DOI:
https://doi.org/10.25007/ajnu.v12n4a1172Keywords:
Keywords: Digital Marketing, Marketing Tools, Tourism Organizations, Tourism Sector, Kurdistan Region/IraqAbstract
The research aimed to diagnose the reality of digital marketing tools in tourism organizations. A sample of hotels in the Kurdistan Region - Iraq was selected. The research adopted the questionnaire form after ensuring its validity and reliability as a main tool for collecting field data. This data was analyzed using statistical software (SPSS-Vr-25). A number of statistical tools were used to test hypotheses, such as frequency distributions, percentages, arithmetic means, and standard deviations. The research reached a number of conclusions, perhaps the most important of which is that marketing through the website ensures direct communications with current and prospective customers, as the customer can, through the hotel’s website, communicate with the hotel’s management and employees to achieve his desires and meet his requirements.
Downloads
References
المصادر
5 المصادر باللغة العربية
- بن الطاهر، مروى، (2017)، اثر التسويق الرقمي على رضا الزبون: دراسة حالة، رسالة ماجستير، كلية العلوم الاقتصادية والتجارية وعلوم التسيير، جامعة محمد بوضياف-المسيلة، الجزائر.
- الحسناوي، نغم دايخ عبد علي، (2020)، الدور الوسيط للتسويق الرقمي في العلاقة التاثيرية بين التاهب المصرفي والاستجابة التنافسية، أطروحة دكتوراه، كلية الإدارة والاقتصاد ، جامعة كربلاء.
- الحكيم، ليث علي يوسف والحمامي، زين محمد سعيد، (2017)، التسويق الرقمي ودوره في تحقيق سعادة الزبائن: دراسة استطلاعية لآراء عينة من زبائن شركات الاتصالات المتنقلة في العراق، مجلة الغري للعلوم الاقتصادية والإدارية، المجلد الرابع عشر، العدد 3.
- صبرة، سمر توفيق، (2010)،التسويق الالكتروني، الطبعة الأولى، دار الاعصار العلمي للنشر والتوزيع، عمان، الأردن.
- عطية؛ عبير، الجميل؛ رحاب والجميل؛ بوسي، (2016)، تأثير إستخدام تكنولوجيا الهواتف المحمولة الذكية وتطبيقاتها في عمليات التسويق السياحي: بالتطبيق على مصر، المجلة العلمية لكلية السياحة والفنادق، الإصدار 2، العدد 13، ص1 ص-23.
- كريمة، زيدان، (2019)، مساهمة التسويق الرقمي في تنمية العلاقة مع الزبون: دراسة ميدانية لعينة من زبائن متعاملي الهاتف النقال في الجزائر، أطروحة دكتوراه، كلية العلوم الاقتصادية والتجارية وعلوم التسيير، جامعة أكلي محند أولحاج -البويرة، الجزائر
5 المصادر باللغة
- Armstrong, Gary & Kotler, Philip, (2018), Principles of Marketing,17th Edition, Pearson Education Limited, UK.
- Bortolato, Ilaria, (2016), Digital marketing influence in the food sector: A case study: Eataly and its associated companies’ analysis, Master’s Degree, University of Foscari Venezia.
- Das; Santanu Kumar and Lall; Gouri Sankar, (2016), Traditional marketing VS digital marketing: An analysis, International Journal of Commerce and Management Research, Vol.2, No.8, p5-11.
- Horton, Chris, (2014), Why Mobile Apps Will Drive the Future of Marketing,https://www.socialmediatoday.com/content/why-mobile-apps-will-drive-future-marketing
- Ištvanić, M., Crnjac Milić, D., & Krpić, Z. (2017). Digital Marketing in the Business Environment. International Journal of Electrical and Computer Engineering Systems, 8(2), 67–75. doi:10.32985/ijeces.8.2.4
- Keller, Kevin Lane; Kotler, Philip, (2016), Marketing Management, 15th edition, Pearson Education.
- Lappäniemi , M., & Karjaluoto , H., (2008), Mobile marketing: from marketing strategy to mobile marketing implementation, International Journal of Mobile Marketing, vol. 3, No.1, 50-61.
- Low, Sheen, Fahim Ullah , Sara Shirowzhan , Samad M. E. Sepasgozar and Chyi Lin Lee, (2020), Smart Digital Marketing Capabilities for Sustainable Property Development: A Case of Malaysia, Sustainability ; doi:10.3390/su12135402, www.mdpi.com/journal/sustainability
- Minculete, Gheorghe, (2018), International Conference Knowledge-Based Organization, Vol. XXIV, No.2, “Carol Ist” National Defense University, Romania
- Minculete,Gheorghe and Olar, Polixenia , (2018), Approaches to The Modern Concept of Digital Marketing, International Conference Knowledge-Based Organization, Vol. XXIV No 2. DOI: 10.1515/kbo-2018-0067
- Neila, Zouanbi,(2014), La digiltalisation de la relation marketing cas AXA France, Master 2 Marketing de l’innovation, Université Paris sud. https://archipel.uqam.ca/11854/1/M15739.pdf
- Reinhart, J.F., )2015(, Choosing Between a Nonparametric Test and a Parametric Test, John Wiley & Sons Ltd., Chi Chester, West Sussex, UK.
- Todor, R. D., (2016), Blending traditional and digital marketing, Bulletin Of The Transilvania, University Of Brasov, Series I: Engineering Sciences, 9(1), 51-6.
- Yasmin, Afrina, Tasneem, Sadia and Fatema, Kaniz , (2015), Effectiveness of Digital Marketing in the Challenging Age: An Empirical Study, International Journal of Management Science and Business Administration, Volume 1, Issue 5, April 2015, Pages 69-80, DOI: 10.18775/ijmsba.1849-5664-5419.2014.15.1006
- Zhang, Xiaoming, (2016), The State of Digital Marketing - Technology and Business Landscape, Master of Science in Engineering and Management, Changchun University of Science and Technology.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Academic Journal of Nawroz University

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors retain copyright
The use of a Creative Commons License enables authors/editors to retain copyright to their work. Publications can be reused and redistributed as long as the original author is correctly attributed.
- Copyright
- The researcher(s), whether a single or joint research paper, must sell and transfer to the publisher (the Academic Journal of Nawroz University) through all the duration of the publication which starts from the date of entering this Agreement into force, the exclusive rights of the research paper/article. These rights include the translation, reuse of papers/articles, transmit or distribute, or use the material or parts(s) contained therein to be published in scientific, academic, technical, professional journals or any other periodicals including any other works derived from them, all over the world, in English and Arabic, whether in print or in electronic edition of such journals and periodicals in all types of media or formats now or that may exist in the future. Rights also include giving license (or granting permission) to a third party to use the materials and any other works derived from them and publish them in such journals and periodicals all over the world. Transfer right under this Agreement includes the right to modify such materials to be used with computer systems and software, or to reproduce or publish it in e-formats and also to incorporate them into retrieval systems.
- Reproduction, reference, transmission, distribution or any other use of the content, or any parts of the subjects included in that content in any manner permitted by this Agreement, must be accompanied by mentioning the source which is (the Academic Journal of Nawroz University) and the publisher in addition to the title of the article, the name of the author (or co-authors), journal’s name, volume or issue, publisher's copyright, and publication year.
- The Academic Journal of Nawroz University reserves all rights to publish research papers/articles issued under a “Creative Commons License (CC BY-NC-ND 4.0) which permits unrestricted use, distribution, and reproduction of the paper/article by any means, provided that the original work is correctly cited.
- Reservation of Rights
The researcher(s) preserves all intellectual property rights (except for the one transferred to the publisher under this Agreement).
- Researcher’s guarantee
The researcher(s) hereby guarantees that the content of the paper/article is original. It has been submitted only to the Academic Journal of Nawroz University and has not been previously published by any other party.
In the event that the paper/article is written jointly with other researchers, the researcher guarantees that he/she has informed the other co-authors about the terms of this agreement, as well as obtaining their signature or written permission to sign on their behalf.
The author further guarantees:
- The research paper/article does not contain any defamatory statements or illegal comments.
- The research paper/article does not violate other's rights (including but not limited to copyright, patent, and trademark rights).
This research paper/article does not contain any facts or instructions that could cause damages or harm to others, and publishing it does not lead to disclosure of any confidential information.